Privacy Policy

Effective Date: June 28, 2025
Westhaver Business Coaching
Email: info@westhavercoaching.com
Website: westhavercoaching.com

Introduction

Westhaver Business Coaching (“we,” “our,” “us”) is committed to protecting the privacy and security of all personal information collected from clients, website visitors, and subscribers. This Privacy Policy outlines what information we collect, how we use it, how we store it, and the rights available to you under Canadian privacy laws.

Information We Collect

1. Information You Provide Directly
   • Name
   • Email address
   • Phone number
   • Billing information (processed through third-party payment providers; we do not store credit card details)
   • Business details provided during coaching sessions, forms, questionnaires, or email communication
   • Any content submitted through website forms (applications, contact forms, surveys)
2. Information Collected Automatically
   When you visit westhavercoaching.com, we may collect:
   • IP address
   • Browser type
   • Device type
   • Pages visited
   • Time spent on the site
   • Referral sources
   This is collected through analytics tools such as Google Analytics.
3. Cookies and Tracking Technologies
   We use cookies to:
   • Improve website performance
   • Analyze user behaviour
   • Maintain session functionality
   You may disable cookies through your browser settings; however, some features may not function correctly.

How We Use Your Information

We use personal information for the following purposes:
• Delivering coaching services
• Processing payments
• Sending confirmations, onboarding materials, and relevant updates
• Managing client accounts and documentation
• Sending marketing emails or newsletters (only if you opt in)
• Improving our website and services
• Responding to inquiries and support requests
• Complying with legal obligations

Legal Basis for Processing (Canada)

We collect and use your information based on:
• Your consent
• Contractual necessity (delivering purchased coaching services)
• Legitimate business interests (analytics, service improvements)
• Legal compliance

How We Store and Protect Information

• Data is stored securely using encrypted systems such as Google Workspace, Stripe, Calendly, and website hosting platforms.
• We restrict access to only essential personnel.
• We do not sell, rent, or trade your personal information to third parties.

Information Sharing

We may share information only with:
• Service providers (e.g., payment processors, email marketing providers, scheduling tools)
• Legal authorities, if required by law
• Contractors or team members assisting with operations, bound by confidentiality

We never sell or distribute client information for marketing by third parties.

Payment Processing

Payments are handled through trusted third-party processors (e.g., Stripe, PayPal, or other providers), each with their own privacy policies. Westhaver Business Coaching does not access or store full payment card details.

Email Marketing

If you subscribe to our mailing list, you agree to receive communication related to:
• Coaching content
• Business resources
• Program updates
• Promotions

You may unsubscribe at any time via the link in each email.

Children’s Privacy

Our services are designed for adults. We do not knowingly collect information from individuals under 18.

International Users

If you are located outside Canada, be aware that your information may be processed in Canada. By providing information, you consent to this transfer.

Your Rights

Depending on your jurisdiction, you may have rights including:
• Access to your personal information
• Correction of inaccurate data
• Withdrawal of consent
• Request for deletion of your information
• Restriction of processing
• Data portability

To exercise these rights, contact us at info@westhavercoaching.com.

Retention of Information

We retain your information only as long as necessary to:
• Provide services
• Maintain records for tax and legal compliance
• Resolve disputes

After that, data is securely deleted.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date.

Contact

If you have questions about this Privacy Policy or want to submit a privacy request, contact:
info@westhavercoaching.com